Nestech Technology

Privacy Policy & SMS Messaging Consent

Effective Date: January 18, 2025

1. Overview

Nestech Technology (“Nestech”, “we”, “our”, or “us”) provides software platforms and messaging services for organizations to communicate with their customers. This Privacy Policy explains how we collect, use, and protect personal information and how SMS messaging consent is obtained and managed.

By using our services or opting in to receive messages, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following information:

  • Phone numbers
  • Message interaction data (delivery status, timestamps, opt-in/opt-out status)
  • Support communication records

We do not sell or share personal data for marketing purposes.

3. How We Use Information

Information is used strictly to:

  • Send service notifications, reminders, and updates
  • Provide customer support communications
  • Maintain compliance records for opt-in and opt-out requests

We do not send unsolicited marketing messages.

4. SMS Messaging Consent & Opt-In

Users receive SMS messages only after explicit opt-in through one of the following methods:

  • Web form consent
  • Application signup or checkbox consent
  • Partner-managed consent forms (where partners collect consent on our behalf and transmit consent records to our system)
  • Verbal consent obtained by authorized staff or partners (with consent event recorded, including date, time, and source)

By opting in, users agree to receive transactional or service-related messages from our platform.

5. Message Types

Messages may include:

  • Appointment reminders
  • Service notifications
  • Delivery or status updates
  • Event notifications
  • Customer support responses

We do not send promotional or marketing messages unless explicitly authorized under a separate agreement.

6. Opt-Out & Help

Every message includes opt-out instructions.

  • To stop receiving messages: Reply STOP
  • To get help: Reply HELP

Upon replying STOP, the user will be immediately unsubscribed and will no longer receive messages unless they opt in again.

8. Data Retention & Security

We take reasonable technical and organizational measures to protect personal data. Access is limited to authorized personnel and systems only.

We retain data only as long as necessary to provide services and meet legal and compliance requirements.

9. Data Sharing

We may share data only with:

  • Messaging infrastructure providers (SMS carriers, delivery platforms)
  • Clients who own the customer relationship
  • Legal or regulatory authorities if required by law

We never sell personal data.

11. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Information

If you have any questions about this policy or data usage, contact:

Nestech Technology
Email: info@nestech.technology
Website: https://nestech.technology